At SHAC, your well-being is our top priority, and we aim to provide the best possible care tailored to your unique needs. If you receive support from other professionals or agencies, such as a social worker, mental health team, police, counselor, drug and alcohol worker, or someone from the Youth Offending Team, we encourage you to share this information with us.
Confidentiality and your privacy
Your privacy is of utmost importance to us. Rest assured that any information you share with us will be handled with the utmost discretion and confidentiality. Your personal details will only be disclosed with your explicit consent or in situations where your safety or the safety of others is at risk.
Collaborative care for better outcomes
Knowing about any other professionals or agencies involved in your care allows us to collaborate effectively. This means we can work together with these support systems to ensure you receive the most comprehensive and holistic care possible. If you have a mental health worker, for example, we can coordinate with them to align your support plan or medication with your overall health needs.
Responsible information sharing
We value the trust you place in us and take information sharing seriously. In rare instances where we have serious concerns about your safety or the safety of others, we may need to share relevant information with key professionals involved in your care. However, we will discuss our concerns with you before taking any action.
Your voice matters
We want you to feel comfortable and informed throughout your journey with us. If you have any questions or concerns about how your information is used or shared, please do not hesitate to ask. Your voice matters, and we are here to address any queries you may have.
Our commitment to you
At SHAC, we are dedicated to supporting your well-being and providing you with the highest level of care. We are here to listen, understand, and work with you to develop a personalized plan that meets your needs and supports your goals.